This guide is for users who utilize Symantec to protect their networks. Users have the ability to make many exceptions in Symantec Endpoint Protection. Exceptions can be made for files, folders and for tamper protection and they are relatively easy to make. During jumpStart installation the user may receive a warning message from Symantec. This guide is meant show how to create an SEP application exception for jumpStart. Please note screenshots in this document show Internet Explorer (iexplore.exe) as the example file for which to create exceptions for. Anywhere iexplore.exe is shown should be replaced by the jumpStart executable files.
Adding the application to monitor:
- Open Symantec Endpoint Protection Manager (SEPM)
- Choose Exceptions Policy > Exceptions > Add > Windows Exceptions > Application To Monitor
- Choose “Add An Application to Monitor” and enter jumpAgent.exe, this will add jumpAgent to the exceptions list
- We also want to create exceptions for jumpAgent2.exe, and jumpAgentRestart.exe, be sure to add them to the exceptions list.
- The file names will show in Exceptions Policy but there is not yet an exception made for them.
- Check back in the Exceptions policy. To add an application exception, select the application we added Right click> Add Windows Exceptions > Application. The applications you were monitoring this time should appear as a Detected Application. Select all the instances of the apps you would like to add then click OK. This will add separate exception for each application into the Exception Policy.
Note: The entry should now read Application Exception under Exception Type instead of Application to Monitor, which was previously there.
Once you have all locations of the application are accounted for you can remove the entry from Application to Monitor leaving only the exceptions.