Common Errors and How to Fix Them:
Unhandled Windows Exception
Open your file browser
Navigate to your C:\ Drive.
In Program Files (x86) you will find the Healthjump folder.
Once you have opened the JumpAgent folder inside the Datavant Site Connect folder you will find the JumpAgent GUI application.
Right-click on the JumpAgent GUI then "Run as Administrator".
Note: If you've changed the default installation location and cannot locate the Healthjump folder, please contact Datavant Site Connect Team (svc_hjdev@datavant.com) for assistance.
Connection Failed
Go to C:/Program Files (x86)/Healthjump/JumpAgent and open the file ErrorLog.txt
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Once ErrorLog.txt is opened you can scroll to the bottom for the most recent error messages. Most common errors:
“A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections.” This most likely means that either the database IP address, the port number, or the name of the database was entered incorrectly in the JumpAgent GUI.
“Login failed for user”. This means the database credentials were entered incorrectly in the JumpAgent GUI, or the credentials are correct but the user does not have proper access to the database. You can correct this issue by opening your database management tool and editing the properties of the user.
Once you have resolved the configuration issues in the JumpAgent GUI you can click "Test Connection" and you should see the “Connection successfully established” pop-up.
Restarting the JumpAgent service:
- Go to services.msc → JumpAgent - right-click, select Start or Restart
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Retest connection.
If using Windows Authentication instead of SQL credentials to access a database:
- Go to services.msc → JumpAgent - right-click, select Properties.
- Go to Log On
- Fill in the Windows Authentication credentials you entered in the JumpAgent GUI.
- Apply → Okay.
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Retest connection.
If none of these solutions help, please contact your Datavant Site Connect representative or email us at svc_hjdev@datavant.com. We can provide you with a link to schedule a call with us so we can further assist you.