If you have updated your JumpAgent GUI without prompting from Datavant Site Connect, please notify us by sending an email to svc_hjdev@datavant.com. If we are aware of an update, we can check that there is still a clear connection and that all the queries run successfully, to avoid any unexpected issues. Thank you, The Datavant Site Connect Team.
Updating the JumpAgent GUI:
- Locate the JumpAgent GUI (most likely on the desktop).
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The default installation location is C:\Program Files (x86)\Healthjump\JumpAgent, you can also search for JumpAgent in your desktops search bar.
Open the JumpAgent GUI.
Edit any outdated information in JumpAgent GUI and make sure the credentials are up-to-date.
Click “Test Connection”. A pop-up window should appear saying “Successfully Saved”. Click “Ok”.
After a few seconds, another pop-up window should appear saying “Connection successfully established”.
If “Connection Successfully established” has appeared then please click "Save and Restart" in the lower-left corner of the agent to restart the service. If “Connection Failed” has appeared then please refer to the "Common Agent Errors" page.